CIRCULAR No.24/2000 Date 30th March,2000.

Disposal of representation/petition-rezardine.

In a recent matter involving a representation for condonation of shortfall of stay in India,the Hon'ble MOSF(R) has expressed his anguish over the indifferent and unesponsive approach and lack of sensitivity of our officers even to the genuine representations/ complaints by general public. The field officers did not even bother to forward representation to the Government and recommend condonation at their own initiative till the matter was brought to Minister's notice by a VIP. At Minister has observed that the rule and regulations should be used to the benefits of our citizens rather than machanically creating more work for ever body .

2. These observation may kindly be circulated to all the officers under your charge and steps taken to ensure that all genuine representations/grievances from trade,Industry and general public concerning customs and Excise are attended to promptly with cosiderable and sympathetic approach in tune with the committments made in our Citizen Charter. Representations of similar nature that may be pending at various levels may be got examined on their merits on priority basis and appropriate action be taken imediately under intimation to Board.

(Dr. Vinayak Prasad)
Under Secretary to the Government of India

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