Eximkey - India Export Import Policy 2004 2013 Exim Policy
Quality Complaints/ Disputes

3.4.3

The Regional Sub-Committee on Quality Complaints (RSCQC) set up at the Regional Offices of the Directorate General of Foreign Trade shall investigate quality complaints received from foreign buyers. The guidelines for settlement of quality complaints, in particular, and such other complaints, in general, are given in Appendix-16 of Handbook of Procedures (Vol. I).

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