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RBI/2007-2008/81 UBD.BPD.(PCB).MC.No.8/09.39.000/2007-08, DT. 04/07/2007

Master Circular on Customer Service - UCBs

Please refer to our Master Circular UBD.BPD.(PCB).MC No. 5/ 09.39.00/2006-07 dated July 6, 2006 on the captioned subject (available at RBI website www.rbi.org.in).The enclosed Master Circular consolidates and updates all the instructions/guidelines on the subject up to June 30, 2007.

Yours faithfully,

(N.S.Vishwanathan)
Chief General Manager-in-Charge

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