8.03

Online Filing and Tracking of Quality Complaints/Trade Disputes.

(i) A request for investigation and settlement of quality complaint/trade dispute would be filed online by an Indian/foreign entity at “www.dgft.gov.in>Services>File Quality/Trade Grievances>fill Online Application Form”. Such complaint would be submitted online to the jurisdictional Regional Authorities of DGFT/SEZs as well as to the concerned Indian Mission. On submission, a Unique Reference Number will be generated and sent to the email id of the complainant. The complainant can also upload supporting documents along with the complaint or later on.

(ii) Detailed procedure for filing the complaint/dispute has been provided in Trade Notices No. 47/2015-20 dated 11.02.2019 and No. 08/2015-20 dated 26.04.2019. The Trade Notices arc also available in DGFT website at the following link www.dgft.gov.in>Poilcies>Trade Notices.

(Above para 8.03 has been amended vide PUBLIC NOTICE NO. 05/2019, DT. 26/04/2019 )

[OLD- 8.03

Format for Lodging Complaint

An application for investigation of quality complaints and/or other trade disputes may be filed to the concerned RA, as indicated in paragraph 8.01 above, in the format given in ANF8 of Appendices & Aayaat Niryat Forms. Complaint has to be duly supported by self-attested photocopies of relevant documents. Complainant can also file its complaint online on DGFT’s website .]