8.05

Choice to pursue other options

This mechanism is to provide an additional window for resolution of complaints/disputes to create confidence in business environment in the country. Efforts would be made to resolve the complaints amicably and expeditiously. However this mechanism is only reconciliatory in nature. The aggrieved parties arc free to pursue any other course of action including legal action against the erring party. Disputes between the two Indian parties or between the two foreign parties arc not covered under this mechanism.

(Above para 8.05 has been amended vide PUBLIC NOTICE NO. 05/2019, DT. 26/04/2019 )

[OLD- 8.05

Role of the Nodal Officer

(a) The Nodal officer in DGFT, on receipt of complaints from importers abroad, would forward it to the Jurisdictional RA for examination and appropriate action.

(b) The Nodal officer would forward copy of the complaint received from Indian importer, against foreign exporter to the concerned Foreign Trade (FT) Division in the Department of Commerce (DoC). FT Division in DoC will take up the complaint with the concerned Embassy/High Commission/ Consulate- General in India and with concerned Indian Embassy/ High Commission abroad for effective resolution of the complaint.

(c) Regional Authorities of DGFT will send a consolidated quarterly report in respect of cases received/ referred to it, with details of action taken to the Nodal Officer.]